- As Mayor, Susan will develop an Improve Dearborn phone app to report neighborhood affairs as they relate to rodents, potholes, damaged street signs, run-down piping, among other issues. The Improve Dearborn mobile app will make reporting a neighborhood problem to City Hall easier than ever. This intuitive app will allow residents to easily upload a photo of the condition, immediately alerting City staff and allowing them to identify and rectify the issue.
- Susan will implement a customer service training program for all city employees in which members will be equipped with the necessary and adequate cultural competency and technological knowledge.
- Like most neighboring cities, rat-infested issues persist for many Dearborn homes and businesses. As Mayor, Susan will work to eliminate the city’s rodent and pest problem by working with the Department of Property Maintenance and Development Services to establish a working procedure to maintain Dearborn’s cleanliness.